At NEROLIA, we aim to deliver your jewellery with care, transparency, and reliability.

Order Processing

All orders are processed within 1–3 business days. As our pieces are produced in small batches, occasional delays may occur during high-demand periods. If this happens, we’ll notify you promptly.

Shipping Destinations

NEROLIA ships domestically and internationally. Available shipping options and costs are calculated at checkout based on your location.

Delivery Timeframes

Estimated delivery times may vary depending on destination:

• Domestic orders: 2–5 business days
  
• International orders: 5–14 business days
  

Please note that delivery times are estimates and may be affected by customs processing, local carriers, or external factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your order value, shipping method, and destination.

Tracking Information

Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow your delivery.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.

Lost or Delayed Packages

If your order appears delayed or missing, please contact us at nerolia.official@gmail.com and we’ll assist you as quickly as possible.

Address Accuracy

Please ensure all shipping information is accurate at checkout. NEROLIA is not responsible for delays or losses due to incorrect or incomplete addresses.

Contact

For any shipping or delivery inquiries, reach out to us at: nerolia.official@gmail.com